
Refund and Cancellation Policy
At Fishyhue Studio, we aim to deliver high-quality services to our clients. Below are the terms of our refund and cancellation policy:
1. Advance Payments:
- Advance payments are non-refundable.
- In exceptional cases where we are unable to work on the project or if the issue is resolved through mutual discussion, the advance may be refunded.
2. Cancellations:
- Orders can be canceled before the initial draft is shared. However, the advance paid will not be refunded.
- If Fishyhue Studio cancels the project, a full refund will be issued.
- If Fishyhue Studio determines that the project cannot be completed as per client requirements, the advance will be refunded in full.
3. Balance Payments:
- Balance payments will not be refunded once versions are requested or changes are suggested.
- Partial refunds for balance payments are not allowed, but exceptions may be made depending on individual projects.
4. Changes and Revisions:
- Changes and additional versions depend on the package selected.
- Additional revisions beyond the package are available for an add-on price.
5. Refund for Add-Ons:
- Refunds for additional add-ons or customizations purchased after placing the order are not allowed.
6. Non-Refundable Scenarios:
- Custom Projects: Projects designed to meet specific client requirements.
- Third-Party Purchases: Costs for third-party tools, stock images, or licensed software.
- Monetary Investments: Upfront investments made by Fishyhue Studio, such as subscriptions or contractor fees.
- Force Majeure: Delays or cancellations due to uncontrollable factors such as natural disasters or supplier delays.
7. Ownership and Rights:
- Customers own the final design after full payment is made.
- Draft designs, variations, and samples remain the sole property of Fishyhue Studio.
- Fishyhue Studio retains the moral rights and the right to display the work in its portfolio unless specifically requested otherwise by the client.
If you have any questions or concerns regarding our policy, please reach out to us at [email protected] or call us at +91 8527224554.